Learner Guide-SITXCCS007 Enhance customer service exoperiences Certificate III Core units BSBLED401 Develop teams

Core units BSBLED401 Develop teams and individuals FWPCOR4201 Monitor safety

Our session plan support trainers to deliver effective

Units of competency CUACNM311 Move and store collection material CUAPRE401 Implement preventive conservation activities BSBINS604 Contribute to collection management BSBINS601 Manage knowledge and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCARB314 Implement a tree maintenance program AHCARB316 Perform pruning operations AHCARB323 Identify trees * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and evaluate an incident response plan ICTSAS526 Review and update disaster recovery and contingency plans ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Learner Guide-SITXCCS007 Enhance customer service exoperiences Certificate III Core units BSBLED401 Develop teamsOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce