SCORM Compliant Package-SIRXCEG007 Develop online customer service standards Sale engineering or related environment MSAENV272B

engineering or related environment MSAENV272B Participate in environmentally sustainable work practices Elective units MEA101B Interpret occupational health and safety practices in aviation maintenance MEA105C Apply quality standards applicable to aviation maintenance processes MEA107B Interpret and use aviation maintenance industry manuals and specifications MEA108B Complete aviation maintenance industry documentation MEA109B Perform basic hand skills

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPPRN2220 Produce basic gravure printed product ICPPRN3210 Set up for basic gravure printing ICPPRN3220 Produce complex gravure printed product ICPPRN4210 Set up for complex gravure printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCECR302 Collect and preserve biological samples AHCCHM304 Transport and store chemicals AHCLSK307 Euthanase livestock AHCLSK304 Carry out post-mortem examination of livestock AHCLSK404 Implement and monitor animal welfare programs AHCLSK409 Supervise animal health programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR811 Lead strategic transformation BSBSTR802 Lead strategic planning processes for an organisation Elective units BSBINS603 Initiate and lead applied research BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBPMG814 Lead the portfolio BSBSTR801 Lead innovative thinking and practice BSBSTR803 Establish business continuity management strategies BSBTEC601 Review organisational digital strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SIRXCEG007 Develop online customer service standards Sale engineering or related environment MSAENV272B* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.