SCORM Compliant Package-SISSSCO005 Continuously improve coaching skills and knowledge Certificate IV Core units AUMATK002 Prepare and

Core units AUMATK002 Prepare and operate tools

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBEBU401 Review and maintain a website ICTWEB434 Transfer content to websites ICTWEB304 Build simple web pages * We can develop additional elective units that are not listed on request (Please contact us for further information)

trainers and assessors and industry experts

implement and evaluate an incident response plan Group G ICTSAS530 Use network tools (Release 1) Group O ICTNWK536 Plan

SCORM Compliant Package-SISSSCO005 Continuously improve coaching skills and knowledge Certificate IV Core units AUMATK002 Prepare and* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.