Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBLEG314 Protect information in a legal services environment BSBLEG421 Apply understanding of the Australian legal system BSBLEG423 Conduct simple legal research BSBLEG424 Support the drafting of complex legal documents BSBXCM401 Apply communication strategies in the workplace Electives BSBLEG522 Apply legal principles in contract law matters BSBLEG523 Apply legal principles in tort law matters BSBCRT412 Articulate
Core units AVIF0021 Manage human factors in remote pilot aircraft systems operations AVIH0006 Navigate remote pilot aircraft systems AVIW0028 Operate and manage remote pilot aircraft systems AVIW0004 Perform operational inspections on remote operated systems AVIY0052 Control remote pilot aircraft systems on the ground AVIY0023 Launch
Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2204 Follow fire prevention procedures FWPCOR2205 Follow WHS policies and procedures HLTAID003 Provide first aid Elective units AHCFIR201 Assist with prescribed burning AHCWRK201 Observe and report on weather FWPFGM2211 Detect fires PUAEQU001 Prepare
Core units ICTICT809 Facilitate business analysis Elective units ICTICT808 Direct the development of a knowledge management strategy for a business ICTSUS806 Lead applied research in ICT sustainability ICTICT811 Manage an information architecture project If you require RPL Kits with comprehensive benchmarking
Unit Knowledge Guide-AUMFTA007 Evaluate vehicle design, development and production information FSK Units of competency SITXCCS007 EnhanceOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner