Learner Guide-AMPR320 Assess and address customer preferences SLE Units of competency BSBSTR503 Develop

Units of competency BSBSTR503 Develop organisational policy BSBOPS501 Manage business resources BSBOPS504 Manage business risk BSBOPS601 Develop and implement business plans BSBFIN501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

fitness and recreation facilities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSACC634 Monitor corporate governance activities FNSINC611 Apply economic principles to work in the financial services industry FNSINC612 Interpret and use financial statistics and tools Elective Units FNSACC521 Provide financial and business performance information FNSACC522 Prepare tax documentation for individuals FNSACC524 Prepare financial reports for corporate entities FNSACC527 Provide management accounting information FNSACC601 Prepare and administer tax documentation for legal entities FNSACC603 Implement tax plans and evaluate tax obligations FNSACC605 Implement organisational improvement programs FNSACC610 Develop and implement financial strategies FNSACC613 Prepare and analyse management accounting information FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC513 Identify and apply complex ethical decision making to workplace situations * We can develop additional elective units that are not listed on request (Please contact us for further information)

highly familiar factual texts Numeracy (2) VU23577 Recognise and use numbers and money from 50 to 100 for highly familiar activities VU23578 Recognise and use time in highly familiar situations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-AMPR320 Assess and address customer preferences SLE Units of competency BSBSTR503 DevelopOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce